Compliments and Complaints Procedure
The Parish Council is committed to providing a high quality service to Marks Tey residents. We therefore need to be aware of issues of concern to local people. Your views are very important to us in helping to achieve and maintain the highest possible standards. The Compliments and Complaints procedure assists in this.
We would ask that you contact us either via email (email@example.com) or by letter to the address at the bottom of this page.
When contacting us, we will need your name, address, telephone number and email address to avoid any delay in dealing with the matters you are bringing to our attention.
Compliments – We will pass on any compliments to the person(s) concerned and report this to the Parish Council
General Feedback – We will pass on all comments to the relevant person, team or committee. If you have indicated you require a response we will confirm receipt of your feedback and report on any action taken.
Formal Complaints – This complaints procedure is intended to ensure that complaints by members of the public about the Council’s actions, or lack of action, or standard of service are dealt with promptly and effectively. The object of the procedure is to put things right when they have gone wrong and ensure that mistakes do not recur in the future.